Frequently Asked Questions
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here
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How do grounding mats work?
The science behind grounding mats is very simple.
Here in Australia, all buildings are required to have grounding rods buried 1.5–3 meters deep. These grounding rods connect to the bottom port of all power points, creating a safe grounding pathway.
When you connect a grounding mat to a grounded power point it bridges the Earth’s electrons without any electricity flowing through, as would happen with typical devices.
Think of it as a natural indoor connection to the Earth's free electrons to flow into the mat and, your body.
Still not convinced? Experience it for yourself and if you don't like it — though we promise you will — you can return it for a full refund within 30 days.
What are the benefits of using a grounding mat?
Grounding is an easy yet underrated way to support your health and well-being! By simply plugging in your Groundr™ mat daily you can expect to:
Reduce Stress: Grounding helps calm your mind and lower stress levels.
Improve Sleep: Research has shown that grounding helps restore circadian rhythms and sleep patterns.
Decrease Pain: Grounding helps reduce inflammation and chronic pain in the body.
Boosts Mood: Grounding improves your overall mood and feelings of well-being.
Increase Energy: People report feeling more energised and alert after using our grounding mats.
Grounding mats provide a practical and effective alternative for those seeking the benefits of grounding in a controlled environment.
Can I use the grounding mat while I sleep?
Yes! In fact we recommend sleeping on your grounding mat every night to improve your sleep. It's lightweight and portable design means you can easily roll it up and take it with you—whether you're working at your desk, relaxing on the couch, going to sleep or even traveling. Just plug it into a grounded outlet and you can enjoy a safe sense of calm and balance wherever you go.
How long does it take to feel the effects?
The time it takes to feel the benefits of grounding can vary from person to person. Many people report feeling a sense of calm or relaxation within just a few minutes of using a grounding mat. Factors like your individual sensitivity, the frequency of use, and your overall health can all influence how quickly you feel the effects.
We recommend consistent use for daily and highly recommend sleeping on your grounding mat.
While any amount of grounding is better than none, research has demonstrated it takes about 80 minutes for the free electrons from the Earth to reach your blood stream and transform your blood, which is when you reap the greatest benefits. So, ideally, aim for 30 to 80 minutes of grounding each day.
Grounding indoors VS Grounding outdoors?
Our Groundr™ mats offer several benefits compared to grounding outdoors:
Convenience: They allow you to experience grounding indoors, making it accessible regardless of weather conditions or time of day.
Controlled Environment: Indoor grounding can be done in a more comfortable setting, such as your home or office, where you can relax without distractions.
Consistency: Using our Groundr™ mat regularly can help you maintain a consistent grounding practice, which might be more challenging outdoors due to varying circumstances.
Targeted Use: Our Groundr™ mats can be placed strategically in areas where you spend a lot of time (like your bed or office), allowing for prolonged exposure while you work, sleep, or relax.
Reduced Exposure to Outdoor Elements: Grounding indoors helps you avoid potential outdoor irritants like insects, pollen, or extreme weather.
Enhanced Comfort: Our Groundr™ mats are designed for comfort, no more itchy grass rash!
While grounding outdoors has its own benefits, such as connecting directly with nature, our Groundr™ mats provide a practical and effective alternative for the busy lives of Aussies.
Do grounding products emit EMFs or magnetic fields?
No, grounding products do not emit any EMF radiation or magnetic fields. This is because they do not use live electricity, and only connects to the earth.
How does grounding effect dogs, cats & other indoor animals?
When your pet touches our Groundr™ product they instantly reconnect to the earth which reduces stress and anxiety, promotes relaxation, and enhances overall well-being leading to a calmer and more balanced pet.
Will grounding products interfere with my pacemaker or metal implants?
We have many customers who use our Groundr™ products concurrently with pacemakers and metal implants without issue.
I personally have metal implants on my spine, which unfortunately act as an antenna for harmful positive electrons, so grounding for me is a non-negotiable and has completely transformed my life — Renae, founder of Groundr™
There is no evidence that suggests grounding interferes with pacemakers or metal implants.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any Groundr product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
Are you stocked in any stores anywhere?
Nope, it’s just us! Our Groundr products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Groundr family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 5-7 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Groundr HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-7 business days* from the day you place it.
*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 5-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@groundr.com.au
This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your BRAND stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our BRAND HQ is located in CITY, STATE. Your BRAND products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our BRAND HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.
Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team here and they will be able to help you along the way.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.